Return and Exchange Policy
Effective Date: 02 Sep 2024
At Plenty Snackz, we strive to ensure you are satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Returns:
- Eligibility: Returns are accepted within 30 days of receipt. Items must be unopened, in their original packaging, and in resalable condition.
- Process: To initiate a return, please contact our customer service team at [email address] with your order number and reason for return. We will provide you with return instructions.
2. Exchanges:
- Eligibility: Exchanges are available for items that are defective or damaged upon receipt.
- Process: Contact us within 30 days of receipt to request an exchange. We will guide you through the process and cover the cost of return shipping for defective items.
3. Refunds:
- Processing: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
4. Non-Returnable Items:
- Due to health and safety regulations, we cannot accept returns on perishable items.
5. Shipping Costs:
- Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
For any questions or to start a return or exchange, please contact us at hello@plentysnackz.com.